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Dameware Remote Everywhere

Deliver on-demand remote support from anywhere with our cloud-based solution.

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Fast and powerful remote support tool delivered as a SaaS solution

Dameware Remote Everywhere is a fast, simple, and lightweight cloud-based remote support solution, accessible from almost anywhere with an internet connection.

Fast and safe remote control

When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times.

Establish secure active sessions in no time.

Don’t waste time. SolarWinds® Dameware Remote Everywhere (DRE) typically connects to workstations in less than eight seconds to help you save time. DRE is designed to help keep user data safe via advanced encryption protocols and support for two-factor authentication, as well as multilevel permissions.

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In-depth scripting options for end-user devices

Unattended support & Wake-on-LAN

Don’t bother an end user unnecessarily; resolve their issues from behind the scenes.

Go beyond live support sessions with unattended remote support and Wake-on-LAN

Dameware Remote Everywhere is built to let technicians connect to remote devices no matter where you are or what device you’re connecting to. Complete attended or unattended support sessions or use Wake-on-LAN to remotely access and troubleshoot sleeping and powered-off devices.

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Thorough system information & Session information details

Get almost all the information you need to resolve an issue at the beginning of a support session

Solve problems without disturbing the end user and easily share important information

DRE gives you system info, BIOS, and device details, in addition to Windows event logs and updates. Take screenshots, add notes and save details for each session to share important troubleshooting information with teammates. You can also save recorded sessions in the cloud.

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Useful reporting capabilities for small business admins

Live chat and high-resolution video conference calls

Communicate quickly and conveniently with users during sessions with crystal-clear visibility in HD, scaled by the capability of your network.

Resolve problems faster with video and live chat remote support.

Do you need to ask end users about their problems? Connect with them via pre-session or in-session chat, use VoIP, or make a video call without interrupting active sessions. All messages are automatically saved in session logs.

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Multi-platform support

Get quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS.

Leverage broad, multi-platform support to provide comprehensive end user support

Web-based remote access can allow IT to offer the same level of support to employees working remotely as to in-house employees, which can help ensure tech issues are resolved before they become major roadblocks.

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Monitoring & reporting

Improve your help desk department’s performance with real-time device monitoring and robust reporting.

Get visibility into individual devices, with just a few clicks, anytime you need

Set up monitoring on a device-by-device basis and track key metrics for real-time insights and alerts. Gain greater insight into your help desk team’s performance. DRE gives you session details, technician performance information, and end users’ survey summaries.

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