IT Asset Management (ITAM)
Manage your full IT asset inventory with comprehensive IT asset management
IT Asset Management - A cornerstone to successful IT Service Management
SolarWinds Service Desk provides one of the most robust yet easiest to use IT Asset Management capabilities. From the discovery of networked hardware and the software being run to the change and procurement process, assets are at the heart of so many things you do. Knowing what you have, how it’s performing, what it’s related to, and how it’s being used is key to a mature ITSM practice. Asset management can be incredibly complex, which is why we’ve put an emphasis on ease of use and surfacing value quickly through:
- Centralized management of any asset type including hardware, software, mobile, and non-network devices.
- Automatic discovery of new hardware on your network and software on your devices.
- Tight integration to procurement processes for tracking purchases, utilization, contracts, and licenses.
- Source for risk and compliance analysis and management.
- A strong foundation for our deep CMDB capabilities including dependency mapping, asset and incident correlation, and change impact analysis.
Frustrated with your current Asset Management solution? We get it.
SolarWinds Service Desk provides the ability to manage any type of asset that’s critical to the successful operation of your company. From computers and printers to office equipment and vehicles, asset management is as flexible as you need it while providing guidance in important areas. And since assets live as objects within Service Desk, relating them to other objects such as incidents, changes, purchases, problems, and more provides a truly holistic asset management experience. It's a fully integrated feature set making it one of the best asset management solutions on the market today.
First step to successful asset management is knowing what you have
SolarWinds Service Desk provides discovery capabilities allowing automatic detection of assets on your network and, where needed, the software installed on Windows, Mac, Linux, and Chromebook devices. Connected to our procurement modules provides insights into license utilization and exposes potential license and security risks on unapproved software.
When agents are resolving incidents, they can easily attach the corresponding asset to their tickets providing deep knowledge about the machine being worked on and any software installed that may be contributing to the problem. And since attaching assets to incidents creates historical records, recurring incidents and trouble hardware can be spotted informing decisions on potential hardware or software changes required to prevent future issues.
Providing end-users with faster resolution times with ITAM
Fixes can vary greatly depending on the hardware and software involved in an incident. When end-users submit a support ticket, agents have access to all of the necessary information to more accurately troubleshoot a problem. Agents have access to information such as the type of device, CPU, memory, Bios version, operating system, list of software being run, historical incidents with the device, amount of free disk space, and more. With greater accuracy comes faster resolution, allowing end-users to get back to work sooner. We believe our in-depth but easy to use asset management is one of the contributing factors to why Service Desk customers reported reducing the time it takes to resolve incidents and service request tickets by an average of 23%.
Combine ITAM software with ITIL guidelines to step up your inventory management
ITAM is just one aspect of a comprehensive IT service management platform. The SolarWinds Service Desk ITSM solution was designed with IT pros and ITIL in mind. With Service Desk, you can enjoy end-to-end visibility of your assets’ entire lifecycle. For example, you can attach relevant assets to incidents to facilitate the service process while creating a complete audit log. Using the CMDB, you can map your assets easily and quickly identify change risks and assess their impact – minimizing service disruption and downtime.
“SolarWinds Service Desk is acting as a multiple solution platform for us. We’ve gone from six different platforms to one. It brings our departments much closer together.”
CTO
The BLOC
Intelligent ITAM software for an automated asset management solution
Service Desk
Automatically discover new assets across your network.
Easily track asset lifecycles for end-of-life management.
Track and update in real-time the relationships between your assets with visualization CMDB.
Let’s talk it over.
Contact our team. Anytime.